{"id":18,"date":"2023-11-15T14:32:31","date_gmt":"2023-11-15T07:32:31","guid":{"rendered":"https:\/\/welala.co\/?page_id=18"},"modified":"2023-12-20T13:43:50","modified_gmt":"2023-12-20T06:43:50","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/welala.co\/th\/refund-returns-policy\/","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38550917 e-flex e-con-boxed e-con e-parent\" data-id=\"38550917\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3287cd94 elementor-widget elementor-widget-text-editor\" data-id=\"3287cd94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1><span style=\"font-weight: 400;\">1. Returns<\/span><\/h1>\n<h4><span style=\"font-weight: 400;\">1.1 Eligibility Criteria for Returns<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The item must be unused and in the same condition as when received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It must be in the original packaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The return request must be initiated within 30 days from the date of purchase.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">1.2 Non-Returnable Items<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Perishable goods are non-returnable.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">1.3 Return Process<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To initiate a return, please contact our customer support with your order number and a detailed reason for the return. We will provide you with instructions on how to proceed.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">2. Refunds<\/span><\/h1>\n<h4><span style=\"font-weight: 400;\">2.1 Refund Eligibility<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the returned item must meet the criteria outlined in section 1.1.<\/span><\/p>\n<p>\u00a0<\/p>\n<h4><span style=\"font-weight: 400;\">2.2 Refund Process<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.<\/span><\/p>\n<p>\u00a0<\/p>\n<h1><span style=\"font-weight: 400;\">3. Shipping Costs<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">4. Damaged or Defective Items<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">If you receive a damaged or defective item, please contact our customer support through <a href=\"https:\/\/line.me\/R\/ti\/p\/%40910rjink\">Line<\/a> or <a href=\"https:\/\/m.me\/WELALAHEALTH\">Facebook Messenger<\/a> within 7 days of receiving the product. We will promptly arrange for a replacement or refund.<\/span><\/p>\n<p>\u00a0<\/p>\n<h1><span style=\"font-weight: 400;\">5. Contact Us<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">If you have any questions about our refund and return policy, please contact our customer support <a href=\"https:\/\/line.me\/R\/ti\/p\/%40910rjink\">Line<\/a> or <a href=\"https:\/\/m.me\/WELALAHEALTH\">Facebook Messenger<\/a>. We are here to assist you.<\/span><\/p>\n<p><br \/><br \/><br \/><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Returns 1.1 Eligibility Criteria for Returns The item must be unused and in the same condition as when received. It must be in the original packaging. The return request must be initiated within 30 days from the date of purchase. 1.2 Non-Returnable Items Perishable goods are non-returnable. 1.3 Return Process To initiate a return, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":95,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns Policy - Welala<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/welala.co\/th\/refund-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"th_TH\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Returns Policy - Welala\" \/>\n<meta property=\"og:description\" content=\"1. 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