Terms and Conditions

  1. Definitions

WELALA Company Limited (including its subsidiaries and affiliates, collectively referred to as “WELALA”, “we”, “us”, and “our”) has its principal place of business at 127 Gaysorn Tower, Room No. 26.16, Floor 26, Ratchadamri Road, Lumpini Subdistrict, Pathumwan District, Bangkok.

“Personal Information” is information that can be used to identify you, either alone or in combination with other information which includes the following:

“Registration Information” is the information you provide about yourself when registering for and/or purchasing our Services (e.g. name, phone number, email, address, user ID and password, and payment information).

“Self-Reported Information” is all information about yourself, including your disease conditions, other health-related information, personal traits, ethnicity, and other information that you enter into surveys, forms, or features while signed in to your WELALA account.

“Web Behavior Information” is information on how you use the WELALA website collected through log files, cookies, and web beacon technology.

“Product” means any healthcare or diagnostic product or sample collection kit which is provided to you by WELALA for the purpose of or in connection with the provision of Services; it may include one or more of the Services.

“Product Information” is the information related to the specific Product which is provided along with the Product or during the course of your registration or use of such Product; Product Information shall include instructions, guidelines and/or rules associated with the use of the Product.

“Service” or “Services” means any service provided by WELALA including the provision of a Product to carry out a diagnosis or test as intended by the Product, dispatch of kits, collection of samples, carrying out a relevant diagnosis or test, provision of a Test Report and allied services such as the provision of access to the WELALA portal/application/system/tool in connection with the same. To avoid doubt, Service shall not be deemed to include any service provided by a third party.

“TOS” means these terms of services as relevant and applicable to the Services provided to you.

  1. Acceptance of Terms

Your use of any Service (excluding any service provided by WELALA under a separate agreement) is subject to these Terms of Service (“TOS”).

In order to use any Service, you must first agree to the TOS. You may not use the Services if you do not accept the TOS.

You can accept the TOS by (i) clicking to accept or agree to the TOS, where this option is made available to you; or by (ii) actually using any Service. You acknowledge and agree that you will be deemed to have accepted the TOS by using any Service.

You understand the limitations of the Service as set out in the Informed Consent, and agree that WELALA, its employees, consultants, advisors and partners shall not have any liability to you with regards to claims, losses or damage caused, or allegedly caused, directly or indirectly by the limitations set out in the relevant Informed Consent.

In addition, when using particular Services, the provision of such Services by WELALA shall be subject to the terms, rules and guidelines provided in the relevant Product Information. In the event of any conflict between the Product Information and the TOS, the specific guidelines or rules contained in the Product Information will prevail.

  1. User Representations

By accessing any Service, you agree to, acknowledge, and represent as follows:

You are eighteen (18) years of age or older, and are capable of entering into a legally binding contract with WELALA.

You are not barred from receiving the Services under the laws of the jurisdiction in which you are resident or from which you are or will be using the Services.

If the Service requires a combined nasal and throat swab, deep throat saliva, stool or blood specimen (“Sample”) that is processed by us, you give us permission in accordance with the relevant Informed Consent to process your Sample and disclose the results to you and to others you authorize.

If you are providing a Sample for a person below 18 years of age, you have legal authority to do so, as parent or legal guardian of the person.

Any Sample you provide is your own Sample, or if you are agreeing to these TOS on behalf of another person, you undertake to ensure that the Sample provided is or will be the Sample of that person.

  1. Return of Sample and Service Obligations

Where Service includes the services of a third party such as a courier company for the pick-up or delivery of Samples, you agree to schedule or reschedule your services or otherwise coordinate with the third party directly so as to ensure that the Sample is collected and delivered within the prescribed cut off time without any delay, loss or contamination. You agree and acknowledge that services such as the courier service may be provided by a third-party company over whose operations we have no control; accordingly, we shall not in any way be liable for any loss or claim directly or indirectly arising out of the acts or omissions of the third party.

The sample collection kits we provide are medical-grade devices with limited shelf life. To ensure that your Sample meets our standards of quality, you are required to return the Sample to us no later than three (3) months after your purchase of the Service. We will not process any Sample that is returned to us more than three (3) months after purchase. Unless a shorter timeframe is prescribed under the relevant Product Information, any Sample must be returned within 5 days of collection to ensure the stability of the Sample. WELALA shall not be responsible for any errors in the test results due to wrong or unsuitable Samples.

  1. Account Management and Security

You agree to: (i) provide true, accurate, current, and complete Registration Information about yourself; and (ii) update the Registration Information to keep it true, accurate, current, and complete. If WELALA suspects that any Registration Information you provide is untrue, inaccurate, not current, or incomplete, WELALA has the right to suspend or terminate your account and refuse any and all current or future use of any Services.

For Services involving Samples that are processed by us, the Services are only for use in the country that your sample collection kit is shipped to by WELALA.

For certain Services, you will be required to create an account and agree to the relevant terms of service. If you do not agree to such terms of service, we will be unable to continue with the Services until you do so.

You are responsible for maintaining the confidentiality of any username and password for your account and are fully responsible for all activities that occur under your account. If you allow third parties to access WELALA’s Services through your account, you will fully defend, indemnify and hold WELALA harmless against any liability, costs, or damages, including attorney fees, arising out of any claims related to such access and use.

You agree to (i) immediately notify WELALA of any unauthorized use of your password or account or any other breach of security, and (ii) ensure that you exit from your account at the end of each session. WELALA cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

You may stop using any Service at any time. You do not need to inform us when you stop using the Service unless you request that we delete your Personal Information. By asking us to delete your Personal Information, we will close your account and terminate access to your online account. If account closure is initiated by us for any reason, then we will provide 30 (thirty) calendar days’ notice to you and may suspend access to your account. During this time, we will continue to accept information access requests until the closure date as notified to you.

  1. WELALA Privacy Statement and Disclosure of Information

Your use of any Service is subject to the Privacy Statement, which you shall agree to by

(i) clicking to accept the Privacy Statement, where this option is made available to you; or

(ii) using any Service.

You agree that WELALA has the right to monitor any use of its Services at any time and maintain copies documenting such monitoring.

You agree that WELALA is free to preserve and disclose any Personal Information to law enforcement, governmental, or regulatory agencies, in order to: (i) comply with legal process (such as a judicial proceeding, government inquiry, or regulatory inquiry) or obligations that WELALA may owe pursuant to ethical and other professional rules, laws and regulations; (ii) enforce the TOS; (iii) respond to any claims; or (iv) protect the rights, property, or personal safety of WELALA, its employees, its users, its clients, and the public. In such an event we will notify you through the contact information you have provided to us unless doing so would violate the law or court order.

You understand that any Sample once submitted to us is processed in an irreversible manner and cannot be returned to you. Any information derived from your Sample remains your information, subject to the rights we set forth in this TOS.

WELALA may, in its sole discretion, restrict access to its Services, including the access to its website, for any reason.

  1. Informed Consent

Your use of any Service is subject to the relevant Informed Consent which reviews the benefits, risks, and limitations of the Service you have selected and explains how your Personal Information, PHI, genetic data, if any, and Sample will be used in connection with the Service. You will be prompted to acknowledge and consent to the Informed Consent when you activate the Service on the mobile application. You may also review the Informed consent prior to activation of the Service on our website.

  1. Hyperlinks and the WELALA Website

In the course of providing Services, WELALA may provide links to other sites and resources on the internet (“Sites”). WELALA has no control over such Sites and is not responsible for the availability or accuracy of the Sites and any related content or information.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Site.

  1. WELALA’ Proprietary Rights

Ownership of Proprietary Rights: You acknowledge and agree that we (or our licensors, as applicable) own all legal right, title, and interest in and to the Services, including any intellectual property rights (including but not limited to patents) which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent.

Proprietary and Confidential Information: You further acknowledge and agree that the Services and any necessary software used in connection with the Services (“Software”) contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that information presented to you through the Services is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws.

Limitation on Use of Software: Except as expressly authorized by us, you agree not to, and not to permit anyone else to, modify, rent, lease, loan, sell, distribute, or create derivative works of, reverse engineer, decompile, or otherwise attempt to extract the source code of the Services or Software or any part thereof, in whole or in part. Software, if any, that is made available to download in connection with the Services, is the copyrighted work of WELALA and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.

Trademarks and Other Marks: WELALA, WELALA and other WELALA logos and product and service names are trademarks of WELALA and these marks together with any other WELALA trade names, service marks, logos, domain names, and other distinctive brand features are the “WELALA Marks”. Unless you have agreed otherwise in writing with WELALA, nothing in the TOS gives you a right to use any WELALA Marks and you agree not to display, or use in any manner, WELALA Marks. In addition, you shall not use any trademark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names, or logos

No Removal of Proprietary notices: You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Services.

Access to any Service: You agree not to access any Service by any means other than through the interface that is provided by WELALA for use in accessing the Service. Any rights not expressly granted herein are reserved.

  1. Disclaimer of Warranties

You expressly acknowledge and agree that:

Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. To the extent allowable by law, we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, and non-infringement. In particular, our genetic testing services are based on the current state of the art of genetic research and technology which is in use at the time of your purchase. We are constantly innovating as research progresses and scientific knowledge and technology evolve in order to provide the best possible experience for our users. You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you. As part of this continuing innovation, you acknowledge and agree that we may stop (permanently or temporarily) providing some Services or any features within the Services at our sole discretion and without prior notice to you.

We make no warranty that (a) the Services will meet your requirements; (b) the Services will be uninterrupted, timely, unfailingly secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations; and (e) any errors in the software will be corrected.

No advice or information, whether oral or written, obtained by you from us or through or from the Services shall create any warranty not expressly stated in the TOS.

  1. Indemnification

You agree to defend and hold us, our subsidiaries, affiliates, officers, agents, contractors, partners, employees, successors and assigns harmless from any claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of any Service, your violation of the TOS, or your violation of any rights of another person.

  1. Limitation of Liability

Within the limits allowed by applicable laws and notwithstanding anything to the contrary,

Limitation of Liability: you expressly acknowledge and agree that we shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, business, opportunity, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

the use or the inability to use the Services;

any action you take or do not take based on the information you receive in through or from the Services, including your failure to follow instructions provided by us;

your failure to keep your password or account details secure and confidential;

the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Services;

unauthorized access to or alteration of your transmissions or data;

the improper authorisation for the Services by someone claiming such authority; or

statements or conduct of any third party on the Services; and

Total Liability: Our maximum aggregate liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance of these conditions, shall be limited to the amount that you have paid, if any, for the Service.

Timeframes are approximate: Any timeframes alluded to pursuant to the Services are approximate only and subject to change. Time is not of the essence in this contract and WELALA does not accept any responsibility or liability for losses arising as a result of any delay if the test result is not provided to you within your required timescale as may be set by you or any third party. Without prejudice to the generality of the foregoing, this limitation is to include claims for losses where you have been unable to travel or work.

  1. Changes to the Terms of Service

WELALA may make changes to the TOS from time to time. When these changes are made, WELALA will make a new copy of the TOS available on its website and any new additional terms will be made available to you from within, or through, the affected Services.

You acknowledge and agree that if you use the Services after the date on which the TOS have changed, WELALA will treat your use as acceptance of the updated TOS.

  1. Violation or Suspected Violation of Terms of Service

If you violate the terms of these TOS and/or WELALA has a reasonable ground to suspect that you have violated the terms of these TOS, WELALA has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

  1. Miscellaneous

Entire Agreement. The TOS constitutes the entire agreement between you and us and governs your use of the Services, unless any Services are expressly provided by us under a separate agreement that supersedes this TOS. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software.

Applicable law and arbitration. This Agreement shall be governed by THAILAND law. Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to the Services and TOS shall be referred to and finally resolved by arbitration administered by the THAILAND Laws.

Waiver. Our failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found to be invalid, the parties nevertheless agree to give effect to the parties intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

Waiver. Our failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found to be invalid, the parties nevertheless agree to give effect to the parties intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

Severability Clause. If any portion of these TOS is found to be unenforceable, the remaining portion will remain in full force and effect.

Amendments. We reserve the right to modify, supplement or replace the terms of the Agreement from time to time. If you do not want to agree to changes to the Agreement, you can terminate the Agreement at any time per Section 6 (Termination).

Assignment.You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, WELALA for any third party that assumes our rights and obligations under this Agreement.

Language. This Agreement is made in English and Thai. In case of any discrepancies between the English and Thai versions, the English version shall prevail.