1.1 Eligibility Criteria for Returns
- The item must be unused and in the same condition as when received.
- It must be in the original packaging.
- The return request must be initiated within 30 days from the date of purchase.
1.2 Non-Returnable Items
Perishable goods are non-returnable.
1.3 Return Process
To initiate a return, please contact our customer support with your order number and a detailed reason for the return. We will provide you with instructions on how to proceed.
2.1 Refund Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the returned item must meet the criteria outlined in section 1.1.
2.2 Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
3. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support through Line or Facebook Messenger within 7 days of receiving the product. We will promptly arrange for a replacement or refund.